Return & Refund Policy

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions described in this policy.

To be eligible for a return, items should generally be unused, in their original condition, and accompanied by the original packaging where applicable.

Certain products may not be eligible for return because of hygiene, safety, customization, or other restrictions permitted by applicable law. Any such exclusions should be clearly communicated before purchase.

2. How to Request a Return

To initiate a return, please contact our customer service team at service@fuskan.com.

Please include:

• Your order number.

• The name of the item you wish to return.

• The reason for your return.

• Relevant photographs if the item arrived damaged or defective.

Our customer service team will review your request and provide instructions on the next steps.

Please do not send items back before receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and photographs or other relevant information so that we can review the issue and determine an appropriate resolution.

4. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

5. Return Shipping Costs

Return shipping costs and responsibility for those costs will depend on the reason for the return and the applicable circumstances.

If an item is defective, damaged, or incorrectly supplied, please contact us for instructions before arranging a return.

Any applicable return shipping charges will be communicated during the return process.

6. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or dispatched.

7. Contact Us

For return and refund inquiries, contact:

Email: service@fuskan.com

Phone: +1 719-204-1243

Operated by: Xinjiang Jiafukang Trading Services Co., Ltd.

Registered Address: Room 641, 5th Floor, Building A, Fucheng Huayuan, No. 712 West Karamay Street, Shayibake District, Urumqi, Xinjiang, China.