Frequently Asked Questions

1. How Can I Contact Customer Service?

You can contact our customer service team by email at service@fuskan.com or by phone at +1 719-204-1243.

For order-related inquiries, please include your order number.

2. How Long Does Order Processing Take?

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays or promotional periods.

3. How Long Does Shipping Take?

For applicable shipments, estimated delivery is generally 7–14 business days after dispatch. Actual delivery times may vary depending on the destination, carrier, customs processing, and other factors.

Please refer to our Shipping & Delivery Policy for further details.

4. How Can I Track My Order?

When tracking information is available, it will be provided through the order confirmation or shipping notification process.

Tracking information may take some time to become active after dispatch.

5. Can I Cancel or Change My Order?

Please contact us as soon as possible if you need to cancel an order or change your shipping address.

Changes cannot be guaranteed once an order has been processed or dispatched.

6. What Is Your Return Policy?

Customers may request a return within 30 days of receiving their order, subject to the conditions in our Return & Refund Policy.

Please contact service@fuskan.com before sending an item back.

7. What Should I Do If My Item Arrives Damaged?

Contact our customer service team with your order number and photographs of the damaged item.

We will review the information and provide instructions for resolving the issue.

8. How Are Refunds Processed?

Approved refunds are generally issued to the original payment method after the return has been reviewed and approved.

The time required for the refund to appear may depend on your payment provider or financial institution.

9. Which Payment Methods Can I Use?

Available payment methods are displayed during checkout. Payment options may vary depending on the transaction and other applicable factors.

10. Where Can I Find Your Store Policies?

You can find additional information on our Privacy Policy, Terms of Service, Shipping & Delivery Policy, and Return & Refund Policy pages.

11. How Can I Ask a Question About a Product?

Please contact us at service@fuskan.com and include the product name and your question.

We will review your inquiry and respond as soon as reasonably possible.

12. Who Operates Fuskan?

Fuskan is operated by Xinjiang Jiafukang Trading Services Co., Ltd.

Registered Address: Room 641, 5th Floor, Building A, Fucheng Huayuan, No. 712 West Karamay Street, Shayibake District, Urumqi, Xinjiang, China.